ORDR Connect
A CRM records what happened; ORDR Connect acts on it. Bounded, audited AI agents observe customer events and execute operations — messaging, decisions, workflows — across every channel, under budgets, allowlists and a kill switch. SOC 2, ISO 27001 and HIPAA controls aren't a roadmap slide: they're engineered into the codebase as ten enforced rules and ten CI gates.
audience: Enterprise and regulated customer-operations teams, healthcare included
~9,800
tests
26
platform packages
116
DB migrations
10
compliance CI gates
Capabilities
What ORDR Connect actually does.
Bounded agent engine
Per-agent tool allowlists, token/cost/action budgets, confidence scoring with human review below 0.7, and a platform kill switch.
Compliance as code
SOC 2 Type II, ISO 27001:2022 (all 93 Annex A controls) and HIPAA engineered as enforced rules and CI gates, with field-level AES-256-GCM encryption and Postgres RLS tenancy.
WORM audit of every agent step
Prompt → reasoning → action → outcome on an append-only SHA-256 chain with Merkle batch roots; database triggers block UPDATE and DELETE.
Omnichannel execution
SMS, voice and IVR, email, Slack, an embeddable ~10.6 KB chat widget and a co-browse extension.
Healthcare-capable
Dedicated HL7 FHIR package, PHI handling and cryptographic erasure.
Enterprise platform
WorkOS SSO/SCIM, RBAC/ABAC, developer portal with public TypeScript SDK, Kafka event backbone with polyglot projections.
stack: TypeScript · Hono · PostgreSQL · Kafka · ClickHouse · Neo4j · Claude
verify: sha256:18c4f7a3b90e…
Part of the ORDR core: deterministic · audit-chained · fail-closed
Next: ORDR Ballot